FM Operations Director


We are seeking an experienced Operations Director to oversee the entire operations. The successful candidate will have a proven track record in business development, sales and marketing, planning, budgeting, facility and maintenance, engineering, and strategic goal setting.


Business Development and Strategy:

  • Develop and implement business development strategies to drive growth and expansion.
  • Evaluate market opportunities and identify potential clients for new contracts.
  • Establish and maintain strong customer relationships to ensure client satisfaction and repeat business.
  • Set strategic goals and objectives for the company and evaluate their achievement.

Contract Management and Service Delivery:

  • Ensure that the contract delivers services to acceptable standards.
  • Develop and establish customer service and budgetary standards.
  • Establish work plans and staffing requirements for each project phase.
  • Recruit and assign personnel according to project needs.
  • Monitor and review annual and life-cycle replacement maintenance programs.
  • Negotiate contracts and establish policies and procedures for effective operations.

Financial and Operational Performance:

  • Take responsibility for the financial and operational performance of the contract.
  • Monitor and control costs to ensure profitability.
  • Set staffing levels in compliance with business specifications.
  • Monitor and evaluate staff performance and subcontractor activities.
  • Ensure efficient and effective service delivery to meet client requirements.

Leadership and Team Management:

  • Provide strong leadership to the operations team, fostering a positive and productive work environment.
  • Conduct regular staff meetings to review ongoing operations, address issues, and implement corrective actions.
  • Develop and coordinate monitoring and inspection programs to ensure high-quality customer service.
  • Establish and maintain professional relationships with customers and employees.

Skills and Qualifications:

  • Bachelor's degree in Engineering or related field.
  • Minimum of 15 years of experience in hard/soft services within top FM companies.
  • Project management experience, preferably in the airport industry.
  • Holding Engineering Certification (MMUP / UPDA).
  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Proven track record in business development and achieving growth targets.
  • Sound financial acumen and ability to manage budgets effectively.

If you possess the required skills and experience for this position, we encourage you to apply and join our client's dynamic team. Please note that only shortlisted candidates will be contacted for further evaluation.

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